PlayGrand Privacy Policy

At PlayGrand Online Casino, we respect your privacy and are fully committed to protecting the personal data you share with us. This Privacy Policy explains what information we collect when you use our platform, including when you complete a PlayGrand login, register a new account, or use the PlayGrand app on your mobile device. By accessing our services, you agree to the practices described below.

Who We Are

PlayGrand is owned and operated by White Hat Gaming Limited, a company registered in Malta (C73232, 85 St John Street, Valletta VLT 1165). Our group company, White Hat (Holdings) Limited, registered in Gibraltar (109784, 2/3b Horse Barrack Lane), supports us with marketing, systems development, certain payment processing functions and customer services. We operate under a UK Gambling Commission account (number 52894) for customers in Great Britain, and under Malta Gaming Authority licence MGA/B2C/370/2017 for players in other permitted markets.

Information We Collect

When you register with Play Grand, we collect personal details such as your name, date of birth, address, email address and phone number. We also gather financial information needed to process a PlayGrand deposit or a PlayGrand withdrawal, including payment card details or e-wallet account information used with Visa, Mastercard, Maestro, PayPal, Skrill, Neteller, Paysafecard or Neosurf.

• We collect registration and identity verification data, including documents used to confirm your age and identity.
• We record your gaming activity, such as which PlayGrand slots or PlayGrand live casino games you play, your bets, wins and losses.
• We log technical data, including your IP address, device type and browser information, particularly when you access our PlayGrand mobile app.
• We store communication history when you contact our support team by email or live chat.

How We Use Your Information

We use the data we collect to operate PlayGrand Online Casino safely and efficiently. We use your information to verify your identity, process deposits and withdrawals, manage your PlayGrand bonus offers, and administer promotions such as PlayGrand free spins, a PlayGrand no deposit bonus, or a PlayGrand casino 50 free spins offer where applicable. We also use your data to prevent fraud, comply with our licensing obligations, and communicate important account updates, including changes to your PlayGrand casino withdrawal time or verification requirements.

Where you provide consent, we may use your contact details to send you a PlayGrand promo code, a PlayGrand bonus code, or news about new games and loyalty rewards. You can withdraw this consent at any time by contacting our support team or adjusting your marketing preferences in your account settings.

Cookies and Tracking Technologies

We use cookies and similar technologies on our website and within our PlayGrand mobile app to remember your preferences, keep you securely logged in after a Play Grand login, and analyse how our services are used. These tools help us improve navigation, remember your settings, and measure the performance of pages such as those describing a Play Grand casino bonus or promotional campaign. You can manage cookie settings through your browser, though disabling certain cookies may affect site functionality.

How We Share Your Information

We do not sell your personal data. However, we may share your information with regulators such as the UK Gambling Commission and the Malta Gaming Authority, with payment providers to process your PlayGrand deposit or PlayGrand withdrawal, and with fraud-prevention and identity-verification services. We may also share data with our group company, White Hat (Holdings) Limited, which supports marketing and customer service functions on our behalf, and, where relevant, with associated brands sometimes referred to as PlayGrand casino sister sites operating under the same corporate group.

If you read a PlayGrand review, PlayGrand casino review, or general playgrand casino reviews online, please note that only this official Privacy Policy reflects how we actually collect, use and protect your data — third-party content does not represent our practices.

Data Security

We use industry-standard encryption and security protocols to protect your information from unauthorised access, alteration or disclosure. We restrict access to personal data to employees and partners who need it to provide our services, and we require enhanced due diligence checks for certain transactions, particularly where funds have not been used for wagering. While we take reasonable steps to safeguard your data, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including regulatory, legal and accounting requirements. Loyalty Points earned through our program are reset to zero after 30 days of account inactivity, though your core account data is retained separately in line with our licensing obligations. When data is no longer required, we securely delete or anonymise it.

Your Rights

Depending on your location, you may have rights regarding your personal data, including the right to access, correct, or request deletion of your information, and the right to object to certain processing activities.

• You may request a copy of the personal data we hold about you.
• You may ask us to correct inaccurate or incomplete information.
• You may request that we restrict or stop certain uses of your data, such as marketing communications.
• You may withdraw consent previously given for optional processing activities.

To exercise these rights, please contact us at support@playgrand.com. We will respond to verified requests within the timeframes required by applicable data protection law.

Third-Party Links and Related Brands

Our website may contain links to third-party sites, including payment providers or affiliated platforms. We are not responsible for the privacy practices of external websites. If you access services referred to as playgrand casino sister sites, we recommend reviewing their individual privacy policies, as they may differ from our own practices at PlayGrand.

Children's Privacy

Our services are intended only for individuals aged 18 and over. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected information from someone under the legal age, we will take steps to delete that data promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of PlayGrand Online Casino, including logging in through PlayGrand casino login or using our PlayGrand app, indicates your acceptance of any updates.

Contact Us

If you have questions about this Privacy Policy, how we handle your data, or how to manage your PlayGrand register details, please contact our support team via live chat, available 24/7, or by emailing support@playgrand.com. We are here to help ensure your experience with us remains secure, transparent and enjoyable.